Returning Unused Elasty G Plus Products
So, you’ve got an unopened box of elasty g plus that didn’t quite fit your needs, and now you’re wondering how to send it back. The process is straightforward but has some critical details you need to follow to ensure a smooth and successful return. Essentially, you must initiate the return within the 30-day window for unused items, ensure the product’s original packaging and seals are completely intact, and have your original proof of purchase ready. The entire procedure, from starting the request to receiving your refund, typically takes between 10 to 14 business days after the warehouse receives your package. Let’s break down every single step and rule so you know exactly what to do and what to expect.
The absolute first and most critical step is verifying your eligibility. Not all returns are created equal, and the policy is very specific. The 30-day return clock starts ticking from the date your order was delivered, not the date you purchased it. This is a common point of confusion. The product must be in its original, saleable condition – meaning the box hasn’t been opened, the plastic seals are unbroken, and all original components are present. If you’ve even just broken the seal to peek inside, the item is considered “used” and is no longer eligible for a standard return. It might qualify for a warranty claim if there’s a defect, but that’s a different process altogether. Keep your order confirmation email or the packing slip handy, as you’ll need the order number.
Once you’re sure you meet the criteria, you need to officially initiate the return request. You cannot just ship the product back to the address on the package; that will almost certainly result in a lost shipment and a denied refund. You must contact customer service through the official channel listed on the Eleglobals website. This is usually a dedicated returns portal or an email address. When you contact them, provide your full name, order number, and the reason for the return. The company will then issue you a Return Merchandise Authorization (RMA) number. This RMA number is your golden ticket. It must be clearly written on the outside of the shipping box you use to send the product back. Packages received without a visible RMA number are often refused at the warehouse.
Packaging the product correctly is just as important as getting the RMA. You need to protect the original product box. The best practice is to place the unopened elasty g plus box inside a larger, durable shipping box with adequate cushioning material, like bubble wrap or air pillows. Do not put the shipping label directly on the original product box. The goal is for the item to arrive at the warehouse in a condition that allows them to resell it as new. If the original box is damaged in transit due to poor packaging, your return may be rejected. Here’s a quick checklist for your packaging:
- Original Product Box: Unopened, seals intact.
- Outer Shipping Box: New or in excellent condition, large enough for cushioning.
- Cushioning Material: Bubble wrap, packing peanuts, or air pillows.
- RMA Number: Clearly visible on the outside of the shipping box.
Choosing a shipping method is your next decision. The company typically requires you to cover the cost of return shipping unless the return is due to their error (e.g., they sent the wrong item). It’s highly recommended to use a trackable and insured shipping service like UPS, FedEx, or USPS Priority Mail. This protects you in case the package gets lost. The cost of return shipping can vary significantly based on the weight of the product and your location. For a standard unit, expect to pay between $8 and $15 for ground shipping within the continental US. Always get a receipt from the shipping carrier as proof that you mailed the package and note the tracking number.
| Shipping Carrier | Service Type | Estimated Cost (Continental US) | Typical Transit Time | Why It’s a Good Choice |
|---|---|---|---|---|
| USPS | Priority Mail | $10 – $15 | 2-3 Business Days | Includes tracking and $50 insurance; widely accessible. |
| UPS | Ground | $9 – $12 | 1-5 Business Days | Reliable tracking and often cheaper for heavier packages. |
| FedEx | Ground Home Delivery | $10 – $14 | 1-5 Business Days | Good for residential addresses; robust tracking. |
After you’ve dropped off the package, the waiting game begins, but you’re not in the dark. Use the tracking number you obtained to monitor the package’s journey to the returns warehouse. The processing time only begins once the package is scanned as “delivered” at the facility. The returns department then needs to physically receive the box, open it, and inspect the contents to confirm it meets all return criteria. This inspection phase is meticulous. They check for any signs of tampering, verify the product inside matches the order, and ensure nothing is missing. This quality control process usually takes 3 to 5 business days after arrival.
Finally, we get to the refund. Once your return is approved, the finance department processes the refund back to your original method of payment. If you paid by credit or debit card, the refund will be issued to that same card. Important note: Do not expect to see the refund in your bank account immediately. While the company processes it on their end within 1-2 business days of approval, it can then take your bank or credit card company another 3 to 10 business days to post the credit to your account. This delay is standard across most industries and is out of the merchant’s control. If you used a gift card or store credit, the refund will typically be reissued as store credit much faster, often within 24-48 hours of approval.
What happens if something goes wrong? Let’s talk about common issues. The most frequent problem is a return being denied because the product was used or the packaging was damaged. If this happens, customer service will usually contact you with options, which often include having the product shipped back to you at your cost. Another issue is a lost return package. This is why using a tracked service is non-negotiable. If the tracking shows it was delivered but the company says they never received it, you need to provide them with the delivery confirmation details from the carrier. If the package is lost in transit, you must file a claim with the shipping company using the insurance you purchased. The company cannot issue a refund for a product they never physically receive.
For international customers, the process has additional layers. You are likely responsible for not only the return shipping costs, which can be high, but also for any customs duties or taxes incurred when the product was initially imported. These fees are rarely refundable. You may need to fill out a customs declaration form stating the item is a “return to sender” to avoid being charged import taxes a second time. It is crucial to contact Eleglobals customer service directly before attempting an international return to get specific instructions and a clear understanding of all potential costs, as returning a moderately priced item internationally can sometimes cost more than the refund itself.